Who We Are
Founded by Entrepreneurs and Industry Veterans who are reimagining the outsourced services industry, CallTastic works exclusively with the startup and small business community helping them deliver an exceptional customer experience.
New Ventures Struggle to Deliver Great Customer Experience
Global Entrepreneurship is on the rise. Markets are highly competitive and heavily saturated. In order to differentiate themselves from the competition, ventures need to be able to deliver great customer experiences. Unfortunately new ventures and small businesses struggle to do so. They either lack the financial resources or expertise to execute a strong customer engagement strategy.
We focus exclusively on the startup and small business community helping them build, scale, and optimize their customer experience and care strategy. Our solutions include expert consultative support for business leaders so they can focus on scaling their business.
We’ve built our organization with the belief that investing in our employees is fundamental to delivering an exceptional service experience. Our on site employees enjoy a clean and safe creative workspace in spacious workstations. We are among very few companies in the industry to provide private insurance benefits, Flexible PTO Program from day one, and other perks popular in progressive corporate company cultures.
Combined with a leadership team consisting of industry veterans, CallTastic goes beyond the traditional outsourced provider relationship becoming a long term strategic partner invested in your venture’s success.
CallTastic can work with your existing technology or provide use of our award winning omni channel CCaaSS (Contact Center as a Service) platform. Combined with our robust knowledge management platform, we can deliver concierge level service in a shared collaborative environment to support your phone, email, online chat, or social customer engagement.
Our proprietary reporting platform provides immediate access to vital business analytics so you can turn business intelligence into actionable initiatives.
In today’s evolving contact center industry, the ability to effectively analyze and act upon the customer sentiment and experience is critical to success. Rather than maintain an internal quality team like traditional outsourced services, CallTastic leverages a third party quality management strategy for complete objectivity.
“Serving your Customer is not just a priority for us, they are the ONLY priority”
Our Core Values
CallTastic Ventures is the product of a shared vision to go beyond the traditional outsourced services provider. We hold ourselves to a higher level of ethics, compliance, and fairness to our employees.
Be bold! We believe if you’re going to do something, then do it well. Being passionate about what we do is only the beginning. Strive to give your best in what you do, and never underestimate your contribution to what we’re trying to achieve. We make commitments with care, and everything related to our employees, partners, and customers is of the utmost priority.
We are a customer driven organization. All matters related to our clients and their customers are always of the utmost priority. Every customer has a story. We strive to make that story a little better however we can.
We’re honest, transparent and committed to doing what’s best for our employees, partners, and our company. We hold ourselves to a high standard of ethics and compliant with all regulations. We openly collaborate in pursuit of the truth. We have no tolerance for politics, hidden agendas or deceitful practices.
Learning is a perpetual process. We learn from our mistakes and shortcomings. We accept and share feedback openly, without consequence or judgement, holding ourselves and others accountable. Our environment is one of continuous improvement, discovery, and learning. This is how we ensure our employees and clients get the best version of ourselves.
All of our employees contribute to our success through unity and teamwork. We are committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team members and enrich their lives. While there’s always a time and place to celebrate individual accomplishments, no single person is bigger than the team.
We value structure, discipline, and professionalism. That doesn’t mean we need to be stuffy and boring. Work hard, play hard. Revel in your work. Have fun. Go ahead, and have a little weirdness.
Let's Work Together!
CallTastic is seeking opportunities to work with ventures ready to disrupt the outsourcing paradigm and become a long term strategic partner.